Guiding Principles
| Deliver Exceptional User Experiences Design intuitive, accessible, and streamlined processes and systems that reduce administrative burden, improve usability, and promote broad institutional adoption. |
| Treat Data as a Strategic Institutional Asset Ensure a trusted, well‑structured system of record and prioritize data quality, governance, lifecycle management, analytics, effective use of Artificial Intelligence and reporting to support informed, evidence‑based decision‑making. |
| Build a Modern, Resilient, and Integrated Technology Platform Implement a secure, scalable, cloud‑based ERP ecosystem that enables interoperability, seamless integration, reduces system fragmentation, enhances cybersecurity, and supports long‑term institutional growth and innovation. |
| Standardize for Institutional Benefit While Enabling Strategic Differentiation Operate as One University by aligning processes, procedures, and policies where they add value, while permitting necessary variation to support academic, research, and clinical missions. |
| Strengthen Governance, Compliance, and Accountability Embed strong governance, transparent decision‑making, robust security, internal controls, and regulatory compliance across all systems and processes, enabling decentralized empowerment within a structured framework. |
| Foster a Culture of Continuous Improvement, Communication, and Change Readiness Promote innovation, continuous learning, data integrity, and adaptive change management—supported by clear, transparent, and timely communication—to sustain institutional resilience and ongoing optimization. |
| Advance the University’s Academic, Research, Clinical, and Community Missions Ensure systems and processes directly support teaching excellence, groundbreaking research, high‑quality clinical operations, public service, and community engagement. |
| Unified, Trusted Identity Across the University Community Deliver and sustain a single, authoritative source for digital identity for every member of the university community—including students, faculty, staff, suppliers, and affiliates—to ensure secure, seamless, and privacy‑focused access to all institutional systems. |
| ERP First Consideration For all new business needs and solution requests, the ERP is the system of record and the default solution. If the ERP provides the required functionality—either currently available or on its published roadmap—it must be used. Alternative solutions may be considered only when the ERP demonstrably cannot meet the identified business need. For existing (legacy) integrations or third‑party solutions where equivalent ERP functionality exists or is planned, a structured review is required. This review will consider institutional priorities, ERP and vendor roadmaps, total cost of ownership, risk, and contract renewal timelines. The outcome of the review will be a defined roadmap to transition from third‑party solutions to ERP‑delivered functionality wherever feasible. |
